Traveling Pakistan
Why Verify a Licence?
Before paying any travel agency — for Umrah, domestic tours, or bus packages — confirm they hold a valid licence from the Department of Tourist Services (DTS) or the relevant provincial tourism authority. Unlicensed operators are a common source of fraud.
Step 1: Identify the Licensing Authority
In Pakistan, travel and tour operators are regulated at the provincial level. The main bodies include:
- Punjab: Department of Tourist Services (DTS), Government of Punjab
- Sindh, KPK, Balochistan: Provincial tourism / culture departments
Step 2: Search the Official Licensed-Agency List
- Visit the official tourism or DTS website for your province.
- Look for sections titled Licensed Travel Agents, Registered Tour Operators, or List of DTS Licence Holders.
- Search by agency name or licence number the agent gives you.
Step 3: Ask the Agent Directly
A legitimate agency will provide:
- Licence number and issuing authority
- Registered business name matching their shop sign
- Physical office address (not just a WhatsApp number)
Step 4: Red Flags — Walk Away If You See These
- Refusal to show licence or registration documents
- Prices far below market rate with pressure to pay immediately
- Payment only via personal Easypaisa/JazzCash — no receipt
- No physical office or unwillingness to meet in person
Step 5: For Umrah & International Packages
Umrah operators must also be registered with the Ministry of Religious Affairs (MoRA) in addition to provincial DTS licensing. Cross-check both lists when booking pilgrimage packages.
What to Do If You Are Scammed
File a complaint with the provincial DTS, local consumer court, and — for financial fraud — FIA Cyber Crime if online payment was involved. Keep all receipts, chat logs, and the agent's advertised licence number.
Disclaimer: Independent information only. Contact details and prices may change — verify directly with operators. Full disclaimer.